Cancellation
Because cancellation is automated, VLoss requires a written cancellation notice via the Client Area, a minimum of twenty-four (“24”) hours prior to 00:00:01 PST (GMT-8) on the Anniversary Billing Date for discontinuance or downgrades of month-to-month services, unless specified otherwise. Failure to supply the requisite twenty-four (“24”) hours written notice of cancellation will result in a full billable monthly cycle prior to cancellation.
Any server cancellation prior to the minimum deadline will remain online until the automated process reclaims your server on the Anniversary Billing Date. Notice of written cancellation is required through the online Client Area located at
https://www.vloss.net/my-account.
All Customer data remaining after the cancellation date will be destroyed for security and privacy reasons, unless otherwise required by law.
Refunds & Disputes
All services rendered by VLoss are non-refundable. This includes, but is not limited to: setup fees, one-time fees, monthly service fees, upgrade fees, additional service fees, administrative fees, and late fees. Customers seeking to resolve billing errors are instructed to open an accounting ticket inside the Client Area located at https://www.vloss.net.
Non-Payment
All payments are due in full on the Anniversary Billing Date. Failure to remit payment for services on the Anniversary Billing Date is a violation of the TOS. Failure to remit payment for five (“5”) consecutive days, including the Anniversary Billing Date, shall result in a termination of public access to Customer services.
Customer will, however, be permitted access to data and services through the service network. Failure to remit payment for services within seven (“7”) consecutive days, including the Anniversary Billing Date, shall result in termination of access to the service network and all services shall be reclaimed.
A late fee of twenty dollars (“$20”) will be incurred for failure to remit payment for services on or before the monthly Anniversary Billing Date. All Customer data remaining after seven (“7”) days of nonpayment will be destroyed for security and privacy reasons, unless otherwise required by law.